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Help Centre

Visit our Help Centre to get information regarding product maintenance and troubleshooting. Our dedicated team is always there to help.

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Spares

As part of our support, we offer spares for thousands of our products. Our spares-only website makes it easy to search and find exactly what you're looking for!

Spares Website

Business Hours

Mon-Fri 8:00AM - 4:30PM

Support Hours

Mon-Fri 9:00AM - 4:30PM

If you still have problems, please let us know, by sending an email to support@saneux.com. Thank you!

Guarantee on Saneux Products

Please refer to each product section for guarantees.

The terms of our guarantee are as follows:-

1. The guarantee only applies to products which:

1.1   are installed in accordance with the fitting instructions supplied, with the products for use in a bathroom with suitable ventilation or a suitable extractor fan; and

1.2   Where the product is a cistern or a tap, it is fitted in accordance with current local and national water regulations; and

1.3   Where the product is a Saneux solid surface, it has been stored flat at normal room temperature prior to installation.

2. In the unlikely event that a product supplied by Saneux - to which this guarantee applies - fails within the guarantee period from the date of purchase, Saneuxwill supply the customer with a free replacement for the part of the product that has failed, if such failure arises in Saneux’s reasonable opinion from defects in manufacture or quality of materials and notice in writing giving details of the defects about which there is a complaint given to Saneux. The replacement part supplied will be the nearest equivalent to the failed part available in Saneux’s range at the date the replacement is supplied. Liability is limited to individual products and does not cover consequential loss or damage. The customer will be required to pay the cost of installation of the replacement part. Your statutory rights remain unaffected.

3. The provisions of this guarantee do not affect the customer’s statutory rights.

4. The Saneux guarantee is limited to the original purchaser and cannot be transferred; this includes the purchasing of ex-display items.

5. To obtain replacement parts in accordance with the provisions of this guarantee please contact the retailer who originally supplied the products.

6. The guarantee only applies to products which are cared for and cleaned in accordance with Saneux care and maintenance instructions.

Sanitaryware

It is the responsibility of the individual installer to ensure the products are fitted correctly and in line with the instructions provided. Failure to comply with the recommended fitting instructions will invalidate the guarantee.

When installing Saneux wallhung sanitaryware, please ensure the appropriate fixings are used or alternatively a suitable framework.

Sanitaryware dimensions stated should be given a 2% tolerance.

There is a lifetime Guarantee on all sanitaryware products supplied by Saneux against manufacturing defects.

Bathroom Furniture

Although designed for bathroom use, bathroom furniture will deteriorate through excessive water spillage, splashing or condensation.   Claims cannot be accepted if we regard the furniture to have had improper use. It is advised that all bathrooms are well ventilated using a suitable extraction fan.  Furniture must be wiped dry after contact with water.

There is a five year Guarantee on bathroom furniture subject to our furniture care and maintenance guidelines.

When installing Saneux wallhung sanitaryware, please ensure the appropriate fixings are used or alternatively a suitable framework.

Sanitaryware dimensions stated should be given a 2% tolerance.

There is a lifetime Guarantee on all sanitaryware products supplied by Saneux against manufacturing defects.

Cabinet Finishes and Veneered Furniture

We cannot guarantee an exact colour match for cabinet finishes due to colour variations incurred as a result from print process. All cabinet finishes reproduced in this brochure should be used as a guide only.

When installing Saneux bathroom furniture into a new property or extension we strongly advise the building is dry, well ventilated and adequately heated.

In the production of Saneux bathroom furniture, great care is taken in the selection of material. However, due to the manufacturing process, it is not possible, nor do we feel desirable, to strive for total uniformity of shading and

grain pattern. Our aim is at all times to operate with controlled parameters  which recognize that some variation is both acceptable and aesthetically pleasing. There is a 5 year guarantee on all Saneux bathroom furniture against manufacturing defects.

Electrical Products

Please refer to our bathroom regulations for electrical products.

If in any doubt, please consult a qualified electrician for more details.

Baths

All baths are supplied undrilled.

All baths are manufactured from high quality 5mm cell cast acrylic and are fully reinforced.

There is a five year guarantee on all baths supplied by Saneux against manufacturing defects. Any defects must be reported prior to installation commencing.

Shower Screens

There is a five year guarantee on shower screens supplied by Saneux against manufacturing defects.

Concealed Cisterns

There is a two year guarantee on concealed cisterns supplied by Saneux against manufacturing defects. It is the responsibility of the individual installer to ensure that these products are fitted correctly and in line with the instructions provided. Failure to comply with the recommended fitting instructions will invalidate the guarantee.

Brassware and Accessories

There is a fifteen (15) year guarantee against manufacturing defects on brassware supplied by Saneux, as long as normal plumbing installation practices have been observed.

Working Parts and Components

There is a two year guarantee on all working parts and components supplied with any Saneux product, as long as installation has been carried out correctly.

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